Cancellation & Returns

This English text is provided for convenience only. In case of any discrepancy, the Turkish version shall prevail.

CANCELLATION AND RETURN TERMS

NO RETURNS ON MADE-TO-MEASURE ITEMS

Made-to-measure items prepared in our atelier according to your measurements or personal requests are exempt from the right of withdrawal under Article 15 of the Distance Contracts Regulation. Returns and exchanges are not accepted for made-to-measure orders. Please check your measurements carefully before ordering and contact us if you are unsure.

This rule does not affect your rights under Consumer Protection Law No. 6502 if the item has a manufacturing fault or defect.

14-DAY RETURNS ON STANDARD ITEMS

1. For ready-to-wear (standard) items, you may exercise your right of withdrawal within 14 (fourteen) days of delivery to you or to the person at the address you specified, without giving any reason and without paying any penalty.

2. To exercise your right of withdrawal, simply notify us in writing within this period at info@aksheya.com or +90 551 212 97 06.

3. You must send the item back within 10 days of your withdrawal notice. Returns are handled by appointment using a return code created via HepsiJET. The return shipping fee is ₺100 + VAT and is paid by the buyer.

4. The price of the item is refunded to your original payment method within 14 days at the latest from the date your withdrawal notice reaches us.

RETURN CONDITIONS

Items must be unused and returned with the tag attached, hygiene strips in place, and in the transparent protective bag and original packaging/box in which they were delivered. Items must be returned in the condition in which they were received.

Items must be sent back together with the invoice. Returns of items that have been used, washed, damaged or are no longer resalable will not be accepted.

The right of withdrawal cannot be exercised for items whose hygiene strip or protective packaging has been opened and which are unsuitable for return for health or hygiene reasons.

If you believe a parcel was damaged in transit, please open and check it in front of the courier on delivery. Damaged items without a damage report will not be accepted for return.

GENERAL

1. By placing an order on our website, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.

2. Sales and delivery are subject to Consumer Protection Law No. 6502, the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable legislation.

3. Shipping fees for orders are paid by the buyer.

4. Each purchased item is delivered to the person and/or organisation at the address specified by the buyer within the legal period of 30 days. If the item is not delivered within this period, the buyer may terminate the contract.

5. If delivery of the item becomes impossible, the seller notifies the buyer within 3 days of becoming aware of it and refunds the total amount within 14 days.

6. If the buyer does not pay for the item or cancels the payment in bank records, the seller's obligation to deliver ends.

7. If, after delivery, it is determined that the credit card used for payment was used unlawfully by unauthorised persons and the price of the item is not paid to the seller by the relevant bank or financial institution, the buyer must return the item to the seller within 3 days, with shipping costs borne by the seller.

8. If the item cannot be delivered on time due to force majeure that the seller could not foresee, the buyer will be informed. The buyer may request cancellation of the order, replacement with a similar item, or postponement of delivery until the obstacle is removed. If the buyer cancels the order, the price is refunded within 14 days.